Do you want to be part of one of the most exciting digital signage firms across Europe? At Grassfish, we revolutionise in-store experiences for top brands like BMW, Porsche, O2 Telefonica, Commerzbank, Lufthansa, or SPAR. As part of the Vertiseit Group, listed on Nasdaq First North Growth Market in Sweden, we are shaping the future of digital retail.

We are looking for a 2nd level Senior Support Technician (f/m/d) based in Vienna and we hope you want to push the boundaries of digital innovation together with your team! In this role you will manage incoming support cases and troubleshoot customers issues, and provide clear task descriptions and guidance to both internal teams and external service partners.

Key responsibilities

• Handle user support cases via email, phone, and Teams calls in both German and English, providing advanced technical expertise
• Ensure high-quality documentation and updates within the case management system
• Act as a key link for escalating and solving complex issues in collaboration with internal teams
• Communicate resolutions to customers following internal reviews
• Take a proactive role in identifying patterns and potential risks, implementing preventive measures
• Maintain detailed and structured documentation of all technical interventions for long-term traceability

Your profile

At Grassfish, we are always moving forward. We believe the person we are looking for is curious, thinks and acts one step ahead, and strives to make a lasting difference in our customers' minds and hearts.

We are now looking for someone with....

• High technical competence and several years of relevant professional experience
  
• Advanced knowledge and experience working with Unix Terminal and Windows CMD
• A strong desire to learn about in-store digital solutions and the ability to explain technical challenges to non-technical users
• A reliable, service-oriented, and well-organized working style that keeps everything running smoothly
• A strong ability to work independently while also being a true team player
• A self-motivated attitude, flexibility, and the ability to adapt to new challenges—combined with excellent communication skills in both German and English
• Provide advanced troubleshooting and support across a range of operating systems, including Windows, Linux, Android, and Tizen, ensuring reliable performance and seamless integration within customer environments.
• A good knowledge with MS SQL Server Management Studio

Perks

• An office filled with passionate and friendly team members who collaborate to achieve success, with the option of 2 days of home office per week
• Discounts on various products and services to help you save on personal purchases
• A flexible benefits package, including options such as an annual public transport pass, a contribution to the “Klimaticket”, or Sodexo restaurant or grocery vouchers
• A well-stocked kitchen with complimentary snacks, including coffee, tea, fresh fruit, nuts, crisps, soft drinks, juices, and seasonal treats
• An annual personal budget of €500 for professional development and learning
• Weekly on-site massages to help you unwind
• Ergonomic workstations with height-adjustable desks to ensure comfort and well-being
• Regular company events to foster team spirit and celebrate our achievements
• Access to an external hotline for mental well-being support
• External hotline for your mental wellbeing
• Opportunities for internal career progression within the company in 8 different countries

Due to legal reasons, we are obliged to disclose the minimum salary for this position, which is as per the collective agreement €3,063 gross per month based on full-time employment (38.5 h/week). However, the package will be higher and will be based on your qualifications and experience.

💡If you have any questions, you are welcome to contact: Elisabeth Pichler, Senior HR Business Partner.

We trust our employees.
Our Grassfish culture is our most valuable asset and is based on our core values - think like a customer, make it simple, dare to challenge and trust in diversity. These values guide us in everything we do and thats how we succeed with over 100 colleagues in Austria, Germany, Sweden, Norway, Denmark and UK, and clients all over the world.